Troubleshooting
From Whole Brain Catalog
Having trouble running the Whole Brain Catalog? Sorry to hear that. Let's see if we can help get you back on your feet.
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[edit] Problem loading user from respiratory
This suggests that you are having a connectivity issue between you and the server. Please confirm that you don't have a firewall blocking Java from loading up on your computer. You may also have a proxy server running on your network; currently the WBC doesn't support handling proxy issues. If the problem persists, please contact us.
[edit] Java web start
If Java web start is not installed, please contact your system administrator and request that this package be installed, or, if you're managing your own system, check here to find a Java installation package. Unless you plan on doing your own Java development, you should only need the Java Runtime Environment (JRE). Installation instructions are provided for Solaris, Windows, and Linux. Apple Macintosh users should click here for information on installing Java.
Note: if the Whole Brain Catalog either "invisibly" fails to start (that is, if, when you click on the link, nothing happens), or you are prompted by the browser to save the JNLP file, this may mean that you need to set a proper application "association" for JNLP files. Some browsers come properly preconfigured, so you should never have to do this, but given the multifarious configurations and installations of browsers, this may not always be the case. Usually there is a Preferences dialog which allows you to set up these things. Please click here for more information.
[edit] Video card issues
To see if your video card is supported, you can check out this list.
Currently we are seeing problems with users that have Intel integrated graphics cards. If you have one of these, you may not be able to properly run the Whole Brain Catalog.
You need to have a fairly new set of drivers on your system to run the Whole Brain Catalog appropriately. Finding new drivers will involve looking up your current video card information and finding for your manufacturer's upgrade page.
For Windows XP users, you can find out your video card information by right clicking on my computer, going to properties, clicking on the tab name "Hardware", then click on "Device Manager" which will open a new window, in this new window expand the tree for "Display Adapters" and you will be able to see what video card your computer has. You can double click on the name of the video card to find out more information about your video card. Once you know the name of your video card you can access the manufacturer's website and look for a current set of drivers.
[edit] Contacting us
If none of these are helpful, please get in touch with us on our user help forum, file a bug report, or e-mail us (contact@wholebraincatalog.org).
An easy way to get in touch is to send us a note on Twitter
If you have trouble explaining in words, try using Screenjelly, a screen capture tool, to better explain yourself.
